Returns & Exchanges
At Lectric eBikes®, we want to ensure you are fully satisfied with your ride, which is why we offer a 30-day return window for all new and unused products. If your eBike doesn't fit your lifestyle, our team is here to help facilitate a smooth return or exchange process.
Initiate Your Request
Contact our dedicated support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and receive specialized shipping instructions.
Prepare the Package
Carefully pack your eBike in its original factory packaging, ensuring all components, chargers, and manuals are included to avoid additional restocking fees.
Ship It Back
Affix the provided shipping label to the box and drop it off at an authorized carrier location; please note that the odometer must show fewer than 10 miles for a full refund.
Inspection and Refund
Once our technicians inspect the returned unit for quality assurance, we will process your refund back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing